Refund Policy:
- Refunds for Cancelled Bookings: Guests may cancel their reservation up to 7 days prior to the check-in date without penalty. Any cancellations made after this period may incur a cancellation fee equivalent to 50% of the total booking amount.
- Refunds for Early Departure: In the event of early departure or no-show, guests may be charged for the full stay as originally booked and confirmed.
- Refunds for Prepaid Bookings: Prepaid bookings are non-refundable unless stated otherwise at the time of booking. Please review your booking confirmation for details regarding refund eligibility.
- Refunds Processing Time: Refunds, if applicable, will be processed within 15 business days after the cancellation request has been approved.
Cancellation Policy:
- Cancellation Procedure: To cancel your reservation, please contact our reservations team at [Provide Contact Information] or cancel online through our website. Please have your booking confirmation number ready for faster processing.
- Cancellation Deadline: The cancellation deadline varies depending on the rate and room type booked. Please refer to your booking confirmation for specific cancellation terms.
- Late Cancellations: Cancellations made after the specified deadline may result in a cancellation fee equivalent to 75% of the total booking amount.
- Group Bookings: Special cancellation policies may apply to group bookings. Please contact our reservations team for more information.
Exceptions:
- Force Majeure: In the event of unforeseen circumstances such as natural disasters, government restrictions, or other force majeure events, the hotel reserves the right to modify or waive cancellation and refund policies as necessary.
- Special Circumstances: Requests for exceptions to the refund and cancellation policy based on special circumstances will be reviewed on a case-by-case basis.
Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy, please don’t hesitate to contact us at gm.sales@ramadakasauli.com